Privacy Policy

At herokc.com (“we,” “our,” or “us”), we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services. By accessing our site, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, and payment details when you make a purchase.
Account Information: login credentials and account preferences.
Transaction Information: details of purchases and payment history.
Technical Data: IP address, browser type, device information, and cookies for website optimization.

2. How We Use Your Information

We use the information collected to:

Process and deliver your orders.
Provide customer support and respond to inquiries.
Improve and personalize our services.
Detect and prevent fraudulent transactions or unauthorized activities.
Comply with legal obligations and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

With payment processors to complete transactions securely.
With service providers that assist in website operations (e.g., hosting, security).
When required by law, regulation, or court order.

4. Data Security

We implement industry-standard measures to protect your data against unauthorized access, disclosure, or loss.
However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law.
You may request deletion of your data by contacting us (unless retention is legally required).

6. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, analyze traffic, and remember preferences.
You can manage or disable cookies through your browser settings, but some features may not function properly.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal information.
Object to or restrict certain data processing.
Request a copy of your personal data.

Requests can be submitted via our contact email.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

Email: xuye@herokc.com